Brandon Rental Centers, of Seffner and Riverview, Florida, took home the second annual International Innovation Award from Point of Rental’s International Conference, Nov. 6-8.
“I am very proud of our team for working together to come up with an innovative idea that is a great benefit to the company,” said General Manager Dan Kozsuch, “It’s an honor to partner with a company like Point of Rental who recognizes innovation and is always working hand-in-hand with their customers.”
Kozsuch and the team at Brandon Rental Centers earned their award by tackling a common problem in any industry: Management didn’t feel like they were given enough notification about customer issues, complaints, or compliments. To combat that issue, they developed a process for reporting in Customer Call Logs that enabled easy, consistent data entry and has resulted in increased customer satisfaction and employee recognition.
“It was an incredibly difficult decision to make this year, and a record number of entries, but we liked Brandon Rental’s simple solution to a widespread issue,” said Lauren Harris, Point of Rental’s Global Marketing Strategist. “We had a lot of great entries; it’s been wonderful to see the many ways our customers use Point of Rental to solve issues that rental companies face.”
About Brandon Rental Centers
In 1973, Brandon Rental opened its doors, and today has grown to 2 locations in Seffner FL and Riverview FL, covering the entire Tampa Bay, Florida area. Whatever your project may be, Brandon Rental can assist you in selecting the proper equipment to do the job – our experienced staff is eager to help. When it’s party time, we can handle everything from event planning and layout to delivery and set up. Whether it’s a backyard party, wedding, or corporate event, our knowledgeable staff is dedicated to making your event a success.