Fort Worth, Texas — March 2, 2026 — Point of Rental Software today announced the launch of its new Intelligent Phone Agent, an AI-powered solution designed to ensure rental businesses never miss another call—or another revenue opportunity.
Built specifically for the rental industry, the Intelligent Phone Agent answers incoming calls around the clock and handles common customer requests in real time, including:
- Inventory and job consultations
- Providing pricing
- Creating quotes
- Checking availability
- Logging missed rental opportunities
- Looking up customer information
- Accessing contract details
- Processing call-offs and scheduling pickups
By integrating directly with Point of Rental’s new Rental Intelligence Suite, the Phone Agent pulls live pricing, availability, customer, and contract data—delivering accurate, business-specific responses without manual intervention.
“Every missed call is potentially lost revenue,” said Wayne Harris, CEO at Point of Rental Software. “Rental businesses are busier than ever, and staffing challenges aren’t going away. Our Intelligent Phone Agent ensures every customer gets an immediate response while freeing up staff to focus on high-value interactions.”
Unlike traditional answering services or generic AI tools, the Intelligent Phone Agent is purpose-built for rental workflows. It doesn’t just take messages—it performs real operational tasks inside the system.
For rental businesses, that means:
- Capturing after-hours and overflow demand
- Eliminating hold times during peak periods
- Turning missed calls into logged opportunities
- Accelerating off-rent processing and pickups
- Improving overall customer experience
As rental companies face increasing demand and rising service expectations, automation that extends service capacity without increasing headcount is becoming a competitive advantage.
“This isn’t about replacing people—it’s about extending your team,” added Harris. “The Intelligent Phone Agent works alongside rental staff to ensure no opportunity slips through the cracks.”
About Point of Rental Software
Point of Rental Software provides smart, scalable rental and hire management software to over 5,000 business locations of all sizes and industries. With offices in the U.S., U.K., Australia, and Canada, Point of Rental offers the global rental and hire industry award-winning software and unparalleled customer support. To learn how Point of Rental can benefit your business, email [email protected].
