We are committed to creating an environment of authenticity, honesty, and openness. Our actions demonstrate conviction and purposeful intention in the way we interact with our teammates, customers, and communities.
We’re not going to surprise a customer or a co-worker by making promises we won’t fulfill. It doesn’t happen often, but if we’ve made a mistake, we apologize, rectify the situation, move on and do better.
Because we’re focused on customer success, if you’re having an issue, we’ll tackle it together. We focus on solutions and the steps we need to take to get there – and we won’t let the issue go until you’re on the right path.