Welcome back to the Front PORch! Support Pointer Ryland Morigeau is a former Army “human intelligence collector,” which seems to be the term that you’d rather use in your resume if you were an interrogator. Anyway, he tells us about the best meal he’s ever eaten (29:32). He tells us how he got into Dungeons & Dragons (19:12). And most importantly, Ryland teaches us how to interrogate our way to better customer service (9:05).

If you’d like to hear from someone – either a Pointer or someone in the industry – let us know at [email protected].