Online Booking for the Equipment Hire Industry
RentItOnline has joined Point of Rental.
Soon, Syrinx users will have its eCommerce benefits integrated into their software, creating a better CX for their customers.
If you’re creating a paperless, customer-centric experience for your hire business, the eCommerce features from RentItOnline (working with the robust software behind Syrinx) will get you there. Learn more about the acquisition here.
Features Hire Customers Want
Self-Help Hire Solutions
Customers can place orders and manage deliveries and collections, allocate machines to sites or jobs, schedule off-hires 24+ hours in advance, and calculate their hire costs by team or job.
Often, you’d like to know about the equipment you’re hiring. Customers can download manufacturers’ specifications for the equipment they’re looking at within your app.
Track Machine Conditions
Customers can attach machine photos when they hire it, report breakdowns, and attach relevant pictures on a breakdown or at the end of the hire to assess damage caused during the hire.
Job Pricing and Cost Analysis
Customers can quote for work and estimate costs including delivery and collection charges. The app handles customer-specific pricing, fixed prices, and duration-dependent pricing.
Payment and Feedback Handling
We track account customers’ credit ratings and allow for hires to be charged to accounts or credit cards. After hires, customers can rate their satisfaction with the hire directly to your team.
Features Hire Businesses Need
Distribute your own branded app to your customers, with customer-specific pricing on hire rates and transport to reflect any service-level agreements you may have with them.
Empower your customers to take care of the first steps of a hire – requesting quotations and placing orders. You can handle both account and cash customers.
Customers aren’t just building quotations – if you require a deposit or payment up front, you can collect your payment through the app as an order is placed.
Request & Review Feedback
Manage your customer feedback – send feedback requests to customers regarding the services you’ve provided and receive them conveniently within your app.
Looking to add eCommerce to your hire business?
Try a demo!