Privacy Policy

Effective June 8, 2018

This Privacy Policy refers to personal data, which is defined as information relating to a personally identifiable living individual (“data subject”). The Privacy Policy explains how personal data may be collected, recorded or processed though the operation of our website (, as well as through enquiries received by Point of Rental, via email, telephone, in person or by other means.


Point of Rental Software is an award winning, international software company, which was created for the rental industry. We serve thousands of customers in: tool rental; crane rental; event rental; plant rental; construction; gas & oil, to name but a few industries. Point of Rental Software has over 500+ years combined staff experience in the rental industry – which is more than any other software provider in the world, and currently 77 countries use our software. We have onsite support offices in the USA, Australia and United Kingdom and offer 24/7 phone support.


Your personal information is collected when you visit or register on the website, make an enquiry, or place an order with us.

Examples of such information are:

  • Your name
  • Email address
  • Your phone number
  • Company name and location
  • Credit card information (if you are placing an order)

Other information we collect includes:

  • Details of the information you are requesting, i.e. if you request a demo you will be asked to indicate which product you would like Point of Rental Software to demo; and any message you wish to send Point of Rental.
  • Information about an order you have placed or details relating to your support needs.

In some cases, we may direct you to a third-party partner site which will collect the necessary information from you (i.e. a demo request booking form) and fulfil your order.

You may also provide personal information to Point of Rental Software when you contact us by email, telephone or letter. When you provide personal information to Point of Rental Software it will treat that information in accordance with this Privacy Policy.

We collect your personal data for contractual and legitimate business purposes to enable us to deliver the product or service to you.


In accordance with data protection legislation, we use your personal information as described in this privacy policy based on one or more of the following legal bases:

  • you have given your consent for Point of Rental Software to use your information as described in this Privacy Policy;
  • the use of your personal information is necessary for Point of Rental Software to gather information from you in order to provide you with a quotation, schedule a demo or deliver the services as outlined in our contract with you;
  • the use of your personal information is necessary to for Point of Rental Software to comply with its legal obligations;
  • the use of your personal information is necessary for the purposes of Point of Rental Software legitimate interests, including fraud prevention, intra-group transfers, IT security etc.


By using the Point of Rental Software website and giving us your information, you confirm that you are consenting to the processing of your data by Point of Rental, and its agents, in accordance with this Privacy Policy, for the purposes of conducting business. Should you wish to withdraw consent, you can do so at any time by contacting us using the information in the last section of this Privacy Policy.


We implement a variety of security measures to maintain the safety of your personal information when you place an order or make an enquiry. Personal information that you give to Point of Rental Software will be held on our company servers in a controlled, secure environment where it is protected from unauthorized access, use or disclosure. When personal information is transmitted from the website to the server, it is protected by use of encryption and Secure Socket Layer (SSL) technology.

If you make a payment on our website, the supplied credit card number, expiration date and CVV2 data is transmitted via SSL technology directly to our payment gateway provider’s database, and after a transaction, your credit card number, and CVV2 data will not be stored on our servers.

Point of Rental Software has put in place appropriate security safeguards and virus protection to protect the hardware and software which is used in processing all personal data, in accordance with best industry practice.


A cookie is a piece of information that is held on the hard drive of your computer that records how you have used a website. Cookies allow website operators to accumulate useful information, such as whether the computer (and sometimes its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Point of Rental Software uses cookies for the purpose of offering better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You have the ability to accept or decline cookies and can do so by either accepting or declining our Cookies Policy. If you decline cookies please note that you may not be able to use some of the features on our website without cookies.


We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include intracompany transfers to our other company offices (based in the United Kingdom, and Australia) when necessary or trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice.

However, Point of Rental Software may disclose your personal information to meet legal obligations, regulations or valid governmental requests. We may also enforce our Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Point of Rental, its clients and/or the wider community.


Although Point of Rental Software is based in the United States of America, we may occasionally need to use international suppliers or transfer information to our other offices, based in the United Kingdom and Australia, to ensure that you receive the best products and services from us. Where this is necessary, we will ensure that we have appropriate contractual arrangements in place to protect your data.


Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent Privacy Policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Point of Rental, in accordance with our legal data protection and privacy obligations, will process personal data for the duration of the contract and will continue to retain only the personal data needed to meet any contractual, legitimate business interest and legal obligations for the statue time periods required by law (i.e. financial information required by the IRS will be securely kept for six years). At the end of these periods, any personal data not required will be deleted.


Data is primarily held in the United States of America and may, on occasion, also be held outside the USA by our Point of Rental Software offices based in United Kingdom and Australia, both of whom have signed Data Processing Agreements confirming their compliance with this Privacy Policy.


Point of Rental, to ensure continual compliance with data protection legislation, and in conjunction with customer feedback and company policy, may decide to change or update the terms of our Privacy Policy from time to time. As such, we encourage you to periodically review this Privacy Policy so that you are aware of how Point of Rental Software is protecting your information.


If there are any questions regarding this Privacy Policy you may contact us using the information below:

14401 Statler Blvd
Fort Worth, TX 76155

[email protected]

If you are an EU citizen and we are unable to resolve your complaint, please see our EU Member Privacy Policy for details on who you should contact.