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Frequently Asked Questions

General Overview

Point of Rental is an all-in-one hire management platform used by thousands of businesses worldwide. It helps you manage inventory, contracts, invoicing, maintenance, and customer relationships all in one place.

  • Scalability – We support everyone from small local hire shops to some of the world’s largest event hire companies, including over 20% of businesses on the RER 100 list.
  • Integration depth – We offer advanced integrations (accounting, eCommerce, marketing, fleet management).
  • Industry focus – Decades of experience across plant hire, general tools, party and event, and specialty hire.
  • Comprehensive features – From real-time inventory tracking to advanced reporting and automation.
  • Trusted support – 24/7 assistance and extensive onboarding resources.
  • Built by Hire People, for Hire People – Our founders and CEO came directly from the hire industry, and many of our employees have firsthand hire experience. They’ve lived the day-to-day realities you face so the platform reflects practical solutions, not assumptions.
  • Over 40+ years of experience – Unlike newer competitors, Point of Rental has 40+ years of hire expertise. Our solutions are built by people who’ve worked in hire businesses themselves, giving you purpose-built workflows and deep understanding of industry challenges.

Yes. Point of Rental is designed to grow with you, whether you’re running a small local hire business, a busy shop with lots of short-term hire, a mid-sized company expanding to new locations, or a large enterprise serving customers across regions.

Features & Capabilities

  • Real-time inventory and asset management (barcoding, RFID, maintenance tracking)

  • Automation (contract generation, billing, reminders)

  • Online booking and customer portals

  • Analytics and reporting (utilization, financials, demand forecasting)

  • Integrations with QuickBooks, Xero, Sage pay, Global payments, Stripe, SmartEquip, Vertex, TSO Mobile, Rouse, Trackunit, Epicor, OpenWeather, Record360

  • Multi-location and multi-currency support

  • AI chatbot that provides instant answers based on your documentation in uLearn and POR Academy

Yes. Point of Rental supports general tools, party and event hire, plant hire, AV, and specialty industries with configurable workflows and modules.

Absolutely. You can automate billing, maintenance schedules, return notices, and reporting to reduce manual work.

Deployment, Security & Integrations

We offer both. Cloud solutions minimise IT management, while on-premise deployments meet unique security or compliance needs.

Security is an extremely important priority:
  • Encrypted data in transit and at rest
  • Role-based access controls
  • Regular backups and redundancy
  • Compliance with GDPR, CCPA, and other regulations

Our platform connects with best-in-class tools, including:

  • Accounting & Finance: QuickBooks, Xero, Sage Pay, Vertex

  • Payments: Global Payments, Stripe

  • Fleet Management & Telematics: TSO Mobile, Trackunit

  • Equipment Support & Data: SmartEquip, Rouse

  • ERP & Business Systems: Epicor

  • Inspection & Condition Reporting: Record360

  • Weather Data Integration: OpenWeather

Our team guides you through data migration from your existing system, ensuring a smooth transition with minimal data loss.

Yes. Our solution is highly configurable to match your processes and industry requirements.

Onboarding, Training & Support

  • Live training sessions during onboarding

  • On-demand videos and user guides

  • Webinars and community resources

  • AI chatbot that provides instant answers based on your documentation in uLearn and POR Academy

Timelines vary by size and complexity—small businesses may launch in days, while larger rollouts take longer.

24/7 support by phone, email, and chat, plus ongoing consulting as your business evolves.

Pricing & Value

Our pricing reflects the platform’s depth and the long-term value it delivers. While some providers may appear less expensive up front, many of our customers tell us they started with lower-cost alternatives and later discovered those systems couldn’t handle their needs as they grew.

This often ends up costing more time, money, and frustration in the long run—because migrating to a new system later means retraining staff, re-importing data, and rebuilding processes.

With Point of Rental, you’re investing in a platform that:

  • Supports your business today and in the future
  • Reduces errors and manual work
  • Scales as you grow
  • Delivers proven returns through efficiency and better customer experiences

    • No surprises here. We provide clear, transparent pricing tailored to your needs. Your plan includes:

    • Core software access

    • Implementation support

    • Training resources

    Optional add-ons, integrations, or additional user licenses are discussed upfront so you can make informed decisions. Our goal is to build a partnership without unexpected costs later.

    Yes—Point of Rental is designed to grow with you. You can start with the essentials you need today and add features, integrations, or additional users as your business expands. This flexible approach helps you control costs while making sure you always have the right tools at each stage of growth.

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