FORT WORTH – Point of Rental users have a new assistant when they’re trying new processes in their software. uLearn is a web-based, searchable solution that empowers rental operators by giving them access to materials that guide them through the software in the ways they learn best.
“We’re excited to have this documentation available to everyone. Our whole team has been working hard to ensure information is up to date and to create hundreds of tutorial videos,” said Ed Hewitt, senior manager of learning and development at Point of Rental. “These are things that our users have been asking for and it’s awesome to be able to get it all together for them. We’re looking forward to seeing how it grows and enhancing it going forward, too.”
While all Point of Rental users can access uLearn to view product documentation, those who create an account in the system can create and manage current cases and see updates toward a resolution. Users can suggest additional documentation and videos that would help them through particular processes, as well, as the company strives to make uLearn as valuable as possible.
uLearn is now available for all of Point of Rental’s rental management systems – Essentials, Expert, Elite, and Syrinx. The company’s legacy in-product documentation platforms – namely, NetHelp – will no longer be updated and will eventually be completely replaced by uLearn on Sept. 1, 2024.