Camden Hire, with locations in New South Wales, is notably one of the largest rental companies in the Sydney area, providing a wide range of equipment in the building, excavation, landscape and development industries together with DIY and household customers. Recently, the company installed Point of Rental Software, a rental and inventory management system which is used in thousands of companies around the world.
Mark Scarce, General Manager of Camden Hire and former national president of the Hire and Rental Industry Association, oversaw the software migration. “There are a lot of software choices on the market in the hire industry but we needed a supplier who we trust, who we can work with, and who share the same values as us,” he said. “We pride ourselves in honesty and integrity and we feel that we’ve got that same confidence in Point of Rental.”
Point of Rental Software, the leading independently-owned rental management software of North America, opened its Australian branch office in Melbourne earlier this year. In January, team members from the software company arrived onsite at Camden Hire to set up and install the new computer system at each location and train Camden Hire’s seventy-five member staff.
“Every facet of the transition has gone unbelievably smooth,” Scarce reported. “Their staff is very knowledgeable. They are from the industry; they know the industry.”
Wayne Harris, president and CEO of Point of Rental Software, said, “Camden Hire is known for their amazing customer service, which is something we place great value on at Point of Rental. Any company is only as good as it can help its customers be,” Harris continued. “Not only do we ascribe to that by how we treat our clients, but we build features into our software to help them excel at what they do. We are excited to partner with Mark and his team, and look forward to helping them take their business to the next level.”
About Camden Hire
Camden Hire has grown from humble beginnings in 1984 to an operation that now services the greater metropolitan Sydney and beyond, employing over 70 people and comprising an enormous range of equipment. The company’s customers include many household names in the building, excavation, landscape and development industries together with DIY and household customers. Company founder Mike Scarce puts the success of the company down to a willingness to deliver genuine customer service to its full range of customers and being prepared to take the extra steps to meet customer’s expectations wherever possible.
