Every January, rental stores subscribing to Point-of-Rental™ Systems’ software support receive what may as well be a belated Christmas gift. That’s because the highly anticipated annual update to
Point-of-Rental™ Systems’ Windows®-based Enterprise software arrives in the mail. Since 1984, the company has consistently provided yearly enhancements to the rental management systems they provide, and this revision, like most sent out in recent years, is packed with literally hundreds of features<. Samplings of the features included in Enterprise 12.0 are:
- Customer Relation Management (CRM) tools
- Ability to automatically Fax/Email reports
- New analysis reports, such as Fleet Utilization and Reservations vs. Revenue Trend Analysis
- Party CAD integration
- California Air Resource Board requirements reporting
- Weight management of trucks on delivery/pickup routes
- Ability to export routes to handheld GPS units
- Option to include invoice printout with statement
- Unlimited number of customized email letters
- Time clock import to QuickBooks, PayChex, and ADP
- Customer Portal
So how does Point-of-Rental™ Systems come up with new ideas for their yearly updates? “The majority of all our update ideas come from our users,” says Wayne Harris, Chief Technology Officer at Point-of-Rental™ Systems. “We receive update requests or ideas from our users through emails, phone calls, the Point-of-Rental user forum, and also from potential customers when we demo to them.”
The yearly updates prove the company is not only listening to their user base, but they are quick to implement the suggestions as well. “If someone comes up with an idea of an enhancement in November, they will probably see it in an update when January rolls around,” says Harris. “It’s important to note that our updates aren’t patches or program fixes,” he adds. “We provide genuinely useful features which immediately enhance the efficiency and profitability of companies.”