{"id":35915,"date":"2019-10-14T17:37:31","date_gmt":"2019-10-14T17:37:31","guid":{"rendered":"https:\/\/por-development.local\/case-study\/bristol-rent-all\/"},"modified":"2019-10-14T17:37:31","modified_gmt":"2019-10-14T17:37:31","slug":"bristol-rent-all","status":"publish","type":"case_study","link":"https:\/\/www.point-of-rental.com\/za\/case-study\/bristol-rent-all\/","title":{"rendered":"Bristol Rent-All"},"content":{"rendered":"

Background<\/strong><\/p>\n

Bristol Rent-All<\/a> was created in 1988. The current owners, Michael and Ben Barker, spent the store\u2019s early days using a UNIX-based software that the family liked, even as it became outdated. By 2006, the industry had moved to Windows, and Point of Rental had not only pioneered Windows-based rental software, but provided the best software available, so Bristol Rent-All jumped in with both feet. They were happy with the software\u2019s continued growth and the company\u2019s customer service over the next decade.<\/p>\n

Challenge<\/strong><\/h4>\n

In 2015, the Barkers felt nostalgic when they saw their original software company had released a new version of software. The father-and-son duo was excited to return to the software they\u2019d used so long ago, but it didn\u2019t take long for their excitement to wane. As manager Ben Barker put it, \u201c[it] just couldn\u2019t do nearly what Point of Rental could do.\u201d<\/p>\n

Maintenance was more difficult to manage. Accounts receivable was more difficult to manage. There was simply no comparison when it came to the alternative to Day at a Glance. The Barkers were extremely disappointed as Bristol\u2019s efficiency slowed to a crawl.<\/p>\n

Solution<\/strong><\/h4>\n

Instead of putting up with software that wasn\u2019t able to live up to their expectations, the Barkers came back quickly to Point of Rental, returning before the year was out. The data from the previous 10 years was recovered, and some data from their other software transferred over.<\/p>\n

The efficiency they had grown to expect from their software was back, as was the customer service they appreciated. They also were excited about the return of Day-at-a-Glance, the feature that allowed them to see all the important information they needed to see on one screen.<\/p>\n

Results<\/strong><\/h4>\n

Bristol Rent-All is back on Point of Rental, and they\u2019re not planning on leaving anytime soon. The company has grown, adding a second location that rents equipment and party supplies, and the future is bright for the company whose lives by the creed of \u201crenting quality equipment and providing great service for fair prices.\u201d<\/p>\n

Point of Rental\u2019s software, to Barker, is more \u201cuser-friendly and intuitive,\u201d and \u201ccertainly can do things that the other software cannot do.\u201d Bristol is especially pleased with the customer service at Point of Rental \u2013 \u201cWe call in, we get somebody immediately, and we get a solution quickly. This\u2026was not the case elsewhere.\u201d<\/p>\n

\u201cWhen we left [Point of Rental], we REALLY became believers in what we\u2019d had before,\u201d said Barker. \u201cI would definitely,\u00a0definitely<\/em>\u00a0recommend Point of Rental. It\u2019s far and away the best software available.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Instead of putting up with software that wasn\u2019t able to live up to their expectations, the Barkers came back quickly to Point of Rental…<\/p>\n","protected":false},"featured_media":51715,"template":"","format":"standard","country":[1132],"class_list":["post-35915","case_study","type-case_study","status-publish","format-standard","has-post-thumbnail","hentry","continent-north-america-za","country-united-states-za","industry-general-za","media_type-text-za","product-expert"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t