{"id":28724,"date":"2019-09-30T16:20:38","date_gmt":"2019-09-30T16:20:38","guid":{"rendered":"https:\/\/por-development.local\/case-study\/lift-works-inc\/"},"modified":"2019-12-05T21:20:51","modified_gmt":"2019-12-05T21:20:51","slug":"lift-works-inc","status":"publish","type":"case_study","link":"https:\/\/www.point-of-rental.com\/za\/case-study\/lift-works-inc\/","title":{"rendered":"Lift Works, Inc."},"content":{"rendered":"

Background<\/strong><\/h4>\n

Marty Starck, the company\u2019s owner and president, formed Lift Works<\/a> in 2003, providing big business services with a family business philosophy. They provide reliable equipment; on-time delivery; fast, responsive service and a dedication to excellence. They also hire experts in the fields they serve, providing 360-degree expertise that enables their clients to be productive, safe, and on-track with their budgets and timelines.<\/p>\n

Problem<\/strong><\/h4>\n

Management was growing frustrated with their previous software and realized they needed to get their team together on one page so they could reduce miscommunication issues and streamline their processes. They were also looking for a software company that was there to help when they did have issues.<\/p>\n

Solution<\/strong><\/h4>\n

Lift Works made the switch to Point of Rental in May 2015 and haven\u2019t looked back. Using the company\u2019s Rental Expert<\/a> product, they\u2019ve brought their entire staff into the software, from the office team to their truck drivers and mechanics.<\/p>\n

Result<\/strong><\/h4>\n

Lift Works\u2019 team is united through their software, and they\u2019re now connected with their software\u2019s support staff, too. They regularly contact Point of Rental\u2019s support team to ensure they\u2019re getting the most from their software. \u201cThey\u2019re always available, day or night or weekend – they answer and they want to help you,\u201d said Executive Director Melissa Christensen.<\/p>\n

The in-house connection is helping Lift Works with its customers, as well.<\/p>\n

\u201cOur customers seem a lot happier – we\u2019re able to provide the information right away,\u201d said Christensen. \u201cThey\u2019re now able to get things that they couldn\u2019t before…so they\u2019re noticing great changes.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

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