{"id":56720,"date":"2022-11-11T17:00:28","date_gmt":"2022-11-11T17:00:28","guid":{"rendered":"https:\/\/por-development.local\/case-study\/city-hire\/"},"modified":"2023-05-09T17:34:12","modified_gmt":"2023-05-09T17:34:12","slug":"city-hire","status":"publish","type":"case_study","link":"https:\/\/www.point-of-rental.com\/gb\/case-study\/city-hire\/","title":{"rendered":"City Hire"},"content":{"rendered":"<h6><strong>Background<\/strong><\/h6>\n<p><a href=\"https:\/\/www.cityhire.co.uk\/\">City Hire<\/a> has been providing tool hire services for London and the South East of England since 1989. The company has recently expanded into England\u2019s North West with the acquisition of Liver Plant as well, allowing them to speed up delivery to site across even more of the country. The company prides itself on its innovative online hire solutions which allow for delivery within four hours inside the M25 and for orders to be placed 24\/7.<\/p>\n<p><iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https:\/\/share.transistor.fm\/e\/dbedd89c\"><\/iframe><\/p>\n<h6><strong>Problem<\/strong><\/h6>\n<p>The team converted from paper and pen tracking to Syrinx all the way back in 2008, so what could the problem be? Well, while Syrinx handled their needs in a lot of places, they wanted to enhance their processes with realtime data analytics and paperless delivery\/collections processes.<\/p>\n<h6><strong>Solution<\/strong><\/h6>\n<p>\u201cThe way we\u2019ve used the product has changed quite a lot over the last five years,\u201d said Caspar Douglass, City Hire\u2019s Marketing Manager. Primarily, City Hire have implemented Syrinx\u2019s apps, chiefly Driver App. They\u2019ve also used the software\u2019s APIs to integrate into Power BI for realtime data analysis.<\/p>\n<h6><strong>Result<\/strong><\/h6>\n<p>Caspar and the team at City Hire pride themselves &#8211; and market their services &#8211; based on their ability to provide frictionless, fast and accurate hire.<\/p>\n<p>Using the Driver App allows City Hire to provide accurate information quickly &#8211; when a delivery is being sent out, if there are any expected delays, when a collection is expected, etc. and builds consumer confidence.<\/p>\n<p>Internally, it helps increase order accuracy; City Hire aren\u2019t printing out paper, transcribing hastily-written information, or having paperwork lost in cabs, wind, or rain.<\/p>\n<p>\u201cIt makes it so much easier when you take orders, you can route them in the transport routing module, then you can deploy them to each of the drivers\u2019 PDAs,\u201d said Caspar. \u201cWe\u2019ve managed to squeeze about 25% extra work &#8211; extra revenue &#8211; per employee, and part of that is down to the fact that everyone\u2019s been able to be more productive [with the apps].\u201d<\/p>\n<p>City Hire also uses Syrinx\u2019s API to work with Power BI for realtime reporting.<\/p>\n<p>\u201cWithout live reporting, it\u2019s like you\u2019re playing a football game and you don\u2019t know what the score is,\u201d Caspar said.<\/p>\n<p>The realtime reporting not only ensures leadership is getting the most accurate and up-to-date information in a way that\u2019s easy to understand, but it helps with team motivation. Counter staff are able to compete to see who can raise the most orders in a day. Workshop staff can compete to accomplish repairs more efficiently.<\/p>\n<p>Now that City Hire can run things paperlessly, everyone is on the same page moving forward.<\/p>\n<p>Caspar says it just makes every aspect of running the business easier: \u201cIt helps grow the business because everyone knows what to do next.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>City Hire has been providing tool hire services for London and the South East of England since 1989. 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