Rental Software has become a vital part of the daily systems and operations for most rental stores. As computer systems become more sophisticated and offer solutions to common day to day problems they become even more important to the success of your business. Down time is not an option.
But, what if there is a problem? Will your equipment rental software vendor be there when you need them?
One of the easiest things you can do as a consumer is to test the responsiveness of your prospective vendor and find out first hand what you might expect if you actually had an issue.
- Call during business hours. Is your call answered by a person or are you forced to leave a message and wait for a call back.
- If you did have to wait for a call back, how promptly was your call returned?
- Call them after hours on a weekday. Issues or problems don’t typically wait for the support desk to open at 8am. Did they answer or give you a way to get help?
- Call on a Sunday afternoon. Again, a problem is not going to wait for Monday morning. Do they answer your call or offer a way for you to get help?
This is one of the easiest things you can do to gauge the response you might expect if a real situation were to arise. Do not be afraid to test your vendor! You will be in a partnership with your software vendor for many years and the last thing you want is to choose a vendor that is unresponsive when you need them the most.
Find out more about Point-of-Rental Systems support options by visiting https://www.point-of-rental.com/rental-software-support.asp or calling (800) 944-7368.