FORT WORTH \u2014 Point of Rental\u2019s customer experience team got more experienced last week with the addition of Brooke Ryan as the company\u2019s global director of customer support.<\/p>\n
As Point of Rental has grown, the company\u2019s customer experience team has expanded from a single group of all-around experts to several groups of specialists. Brooke\u2019s addition gives the global support team, which focuses specifically on handling customer calls and emails, a leader focused 100 percent on their growth, success, and mission.<\/p>\n
\u201cProviding an excellent customer experience and maintaining a happy, productive relationship with our users is critical to all of us at Point of Rental,\u201d said Darrin Smith, Point of Rental\u2019s VP of customer experience. \u201cBrooke has a great track record of bringing support teams together in a fast-growing software company and creating great experiences; I\u2019m looking forward to seeing her influence our team.\u201d<\/p>\n
\u201cWe want to empower customers to use our software,\u201d said Brooke. \u201cWhen people call in and they\u2019ve got an issue, it\u2019s affecting their business. It needs to be handled quickly and professionally. At the end of the day, the #1 priority is making sure that our teams are prepared and trained and have the right tools to better serve our customers.\u201d<\/p>\n