{"id":53085,"date":"2022-01-17T12:31:43","date_gmt":"2022-01-17T12:31:43","guid":{"rendered":"https:\/\/por-development.local\/?p=53085"},"modified":"2023-05-09T18:45:49","modified_gmt":"2023-05-09T18:45:49","slug":"how-can-we-help-you-a-cx-interview","status":"publish","type":"post","link":"https:\/\/www.point-of-rental.com\/de\/how-can-we-help-you-a-cx-interview\/","title":{"rendered":"How Can We Help You? A CX Interview"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"53085\" class=\"elementor elementor-53085\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c9bfb32 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c9bfb32\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a6acfd5\" data-id=\"a6acfd5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09db99d elementor-widget elementor-widget-text-editor\" data-id=\"09db99d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tPoint of Rental is growing. 10 years ago, the company had one product, one office, and if you weren\u2019t in the U.S. or Canada, you\u2019d probably never heard of us. Seven years ago, we added a cloud-based option; five years ago we expanded our product line and added our first international offices\u2026and in 2021, we grew from a little more than 150 employees to nearly 300.\n\nVP of Global Customer Experience Darrin Smith joined the team early during 2021\u2019s explosive growth and is helping bring together the global CX team to ensure users have an amazing experience from the time they join Point of Rental until\u2026well, until the end of time.\n\n<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https:\/\/share.transistor.fm\/e\/e033c52e\"><\/iframe>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46897d8 elementor-widget elementor-widget-text-editor\" data-id=\"46897d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For January\u2019s mid-month Front Porch podcast, we talked to him about what he\u2019s learned from running customer experience teams at other global software companies, what he found when he got here, some of the changes that have taken place and even some cool stuff we\u2019re about to implement in order to serve Point of Rental users as well as possible.<\/p>\n<p>We also talked about the value of feedback &#8211; more than 4,000 people responded to post-service surveys this year. Those responses helped guide things like which teams to create, which processes to revise, and what content is needed for our Learning &amp; Development teams to build.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Point of Rental is growing. 10 years ago, the company had one product, one office, and if you weren\u2019t in the U.S. or Canada, you\u2019d probably never heard of us. Seven years ago, we added a cloud-based option; five years ago we expanded our product line and added our first international offices\u2026and in 2021, we [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":53086,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[],"class_list":["post-53085","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-news"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"VP of Global Customer Experience Darrin Smith joined us early during 2021\u2019s explosive growth and is helping bring together the global...\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Brian Beaudry\"\/>\n\t<meta name=\"google-site-verification\" content=\"1Cn-sgF7ANKsYJMiqx6OAyEFBNDVT9PIH0q1IrlLtJw\" \/>\n\t<meta name=\"msvalidate.01\" content=\"5D8BB6893DD36192F342744721A2D3DC\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.point-of-rental.com\/de\/how-can-we-help-you-a-cx-interview\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 4.9.8\" \/>\n\t\t<meta property=\"og:locale\" content=\"de_DE\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Point of Rental Software DE | Software f\u00fcr Miete und Bestandsverwaltung\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"How Can We Help You? 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