{"id":51673,"date":"2021-10-21T18:34:38","date_gmt":"2021-10-21T18:34:38","guid":{"rendered":"https:\/\/por-development.local\/case-study\/rsea-hire\/"},"modified":"2021-10-21T22:13:20","modified_gmt":"2021-10-21T22:13:20","slug":"rsea-hire","status":"publish","type":"case_study","link":"https:\/\/www.point-of-rental.com\/au\/case-study\/rsea-hire\/","title":{"rendered":"RSEA Hire"},"content":{"rendered":"<p>When <a href=\"https:\/\/www.rsea.com.au\/\">RSEA Hire<\/a> opened its doors in 1993, they started with a bit of inventory and a commitment to provide customers with outstanding service.<\/p>\n<p>Over the past 28 years, they\u2019ve grown to become the largest independent safety business in Australia, with over 60 safety superstores, six distribution centres, six hire depots, and 16 embroidery facilities.<\/p>\n<p>When you\u2019re managing that many locations in both the retail and hire spheres, though, you need dedicated software to handle both businesses. In 2015, RSEA Hire realised their retail-based ERP software wasn\u2019t handling the hire side of their business the way they\u2019d like.<\/p>\n<p>While well-suited for the retail side of business, it simply wasn\u2019t fit for the purpose of hiring equipment, moving it around the country, and managing more complex operations a hire company has to deal with.<\/p>\n<p>That\u2019s when they turned to Syrinx.<\/p>\n<p>After consulting with their staff, whose experience with the software at other hire companies had been enjoyable and evaluating the customizability of the reporting, they chose Syrinx over competing hire software platforms. After a six-week trial in NSW, the implementation proved successful and RSEA Hire didn\u2019t look back, rolling out the platform nationally.<\/p>\n<p>Over the past six years, Point of Rental\u2019s Syrinx software has helped RSEA Hire tackle the problems facing the hire side of their business:<\/p>\n<ul>\n<li>It\u2019s assisted in managing their asset transfers from state to state, which happen frequently with the finite resources of a hire company, allowing them to maximise utilisation across Australia.<\/li>\n<li>The on- and off-hiring processes are easier to manage, they\u2019re more accurate, and they\u2019re efficient while including equipment inspection checklists.<\/li>\n<li>They\u2019re able to store documents digitally within the system, from contracts to customer signatures to photos of equipment to COCs.<\/li>\n<li>The efficient user interface helps them raise quotes and load contracts, providing superior customer service and allowing them to help more customers.<\/li>\n<li>The software handles workshop and yard management, accurately recording repairs and maintenance for cost tracking and accurate billing.<\/li>\n<li>Pricing is both easy to adjust and can be restricted to certain people, preventing costly pricing mistakes.<\/li>\n<li>Reporting provides all the information they need to forecast their hire business efficiently and effectively.<\/li>\n<\/ul>\n<h6><strong>Adding the Driver App<\/strong><\/h6>\n<p>According to RSEA Hire\u2019s Head of Hire Alex Percossi, the company\u2019s recent addition of Syrinx Driver to their digital tool belt has \u201cdramatically improved our workflows\u201d regarding the delivery and collection of equipment.<\/p>\n<p>In just a few short months, the company has reduced its paperwork load and cut down greatly on opportunities for human error; they\u2019re not losing\/misplacing paperwork or struggling to make out someone else\u2019s handwriting while entering data.<\/p>\n<p>After trialling the system for a month in Queensland, RSEA Hire found the Driver App so beneficial that they rolled it out nationally a few weeks ago and it\u2019s made their team that much more efficient.<\/p>\n<p>It also helped streamline deliveries and on\/off-hiring contracts by pushing jobs out directly from Syrinx to the drivers\u2019 mobile devices, each with a link to the relevant contract.<\/p>\n<p>Drivers have the ability to gather signed electronic documents, off-hiring checklists, and attach condition photos directly to contracts, giving management the ability to process contracts for payment and get paid faster.<\/p>\n<h6><strong>It\u2019s not all about software<\/strong><\/h6>\n<p>While Alex is happy with Syrinx as a software, his favourite part about using Syrinx is that Point of Rental is always there to help him (and RSEA Hire) be as successful as possible.<\/p>\n<p>\u201cThe communication with the team has been exceptional. The team at Point of Rental is receptive and look for solutions to our problems. If something isn\u2019t achievable, they\u2019re candid about it as well, rather than stringing us along.\u201d<\/p>\n<p>Point of Rental has worked with Alex and the RSEA team to customize Syrinx to their needs, including customized reports that they use to analyse and manage their business, and they\u2019re currently working together to provide a forecasting report that will get the exact data they\u2019re looking for.<\/p>\n<p>With the introduction of Syrinx 365 and the Power BI, Alex is starting to implement its realtime data tracking and building dashboards to track the necessary data for each role within RSEA Hire.<\/p>\n<h6><strong>The upshot<\/strong><\/h6>\n<p>Syrinx and the team at Point of Rental have helped RSEA Hire handle the hire side of their business in a way that gives them more control over their future.<\/p>\n<p>As Alex says to anyone looking to enhance their hire processes, \u201c<a href=\"https:\/\/www.point-of-rental.com\/au\/connect\/book-a-demo\/\">Speak to the team at Point of Rental<\/a>. Syrinx is a feature-rich hire system you should be looking at.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When RSEA Hire opened its doors in 1993, they started with a bit of inventory and a commitment to provide customers with outstanding&#8230;<\/p>\n","protected":false},"featured_media":51662,"template":"","format":"standard","country":[1137],"class_list":["post-51673","case_study","type-case_study","status-publish","format-standard","has-post-thumbnail","hentry","continent-oceania","country-australia-au","industry-specialty-au","media_type-text-au","product-syrinx"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"When RSEA Hire opened its doors in 1993, they started with a bit of inventory and a commitment to provide customers with outstanding...\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"google-site-verification\" content=\"1Cn-sgF7ANKsYJMiqx6OAyEFBNDVT9PIH0q1IrlLtJw\" \/>\n\t<meta name=\"msvalidate.01\" content=\"5D8BB6893DD36192F342744721A2D3DC\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.point-of-rental.com\/au\/case-study\/rsea-hire\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 5.0.1.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Point of Rental Software AU | Hire &amp; 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