{"id":41537,"date":"2020-05-06T20:03:00","date_gmt":"2020-05-06T20:03:00","guid":{"rendered":"https:\/\/por-development.local\/case-study\/abc-rental-centers\/"},"modified":"2021-05-13T13:55:35","modified_gmt":"2021-05-13T13:55:35","slug":"abc-rental-centers","status":"publish","type":"case_study","link":"https:\/\/www.point-of-rental.com\/au\/case-study\/abc-rental-centers\/","title":{"rendered":"ABC Rental Centers"},"content":{"rendered":"
Background<\/strong><\/h6>\n

ABC Rental Centers<\/a> has been a local, independently-operated rental store on the Mississippi gulf coast since 1968. Second-generation owner David Delk and his team operate three locations that provide equipment and event rental services throughout the gulf region. They\u2019ve been a pillar for a community frequently needing to rebuild after hurricanes and other natural disasters.<\/p>\n

Problem<\/strong><\/h6>\n

Delk didn\u2019t think he had a software problem in 2008, to be honest. He was attending a local ARA event, kind of ignoring the software presentation, in fact. Then he started hearing of features he didn\u2019t have. He started taking notes and asked his software company at the time if those were on the company\u2019s roadmap. Spoiler alert: They weren\u2019t.<\/p>\n

Solution<\/strong><\/h6>\n

Delk made sure those features were on ABC Rental\u2019s roadmap by signing up with Point of Rental a week later. The installation team came out to Gulfport to get everything set up and he\u2019s been a satisfied customer since.<\/p>\n

Result<\/strong><\/h6>\n

Although Delk initially feared that Point of Rental would be focused on larger companies, he\u2019s appreciated the attention the company pays to independent rental stores like his.<\/p>\n

\u201cAs a Point of Rental customer, my experience has really been excellent \u2026 You can call and talk to a live person,\u201d said Delk. \u201cThey\u2019re there all day long if I need them; if there\u2019s a problem, they solve it for me.\u201d<\/p>\n

From Day 1, when the software installation and on-site training were taking place, it was clear to Delk and his team that Point of Rental was different. Not only is the software extremely easy to use, but it keeps your data in a way that allows them to analyze their business deeply, making better decisions for their future.<\/p>\n

\u201cIt\u2019s unbelievable, the information you can get from Point of Rental,\u201d said Delk. \u201cIt has really made us a better company.\u201d<\/p>\n

Having an easy-to-use software has helped make the team more comfortable as they\u2019re dealing with customers – they don\u2019t have uncertainty in their voices when discussing rates, availability, or anything else. \u201cIt makes me more confident,\u201d said Terry Arsenault, CERP, ABC\u2019s event rental specialist. \u201cIt\u2019s so easy for me to use, easy to learn.\u201d<\/p>\n

ABC Rental has also integrated their website with Point of Rental, enabling them to add photos and forms easily. Having everything set up online allows them to \u201cwrite\u201d a few quotes every day while the team is home relaxing.<\/p>\n

For Delk and his team, though, the difference with Point of Rental comes down to feeling valued by their software company.<\/p>\n

\u201cWhen I call in, I have a pretty rapid response. Customer service has always been great, said John Maury, the assistant manager at ABC\u2019s Gulfport location. \u201cThe follow-up afterwards has been great. I have people call and check up on me after the problem has been fixed.\u201d<\/p>\n

\u201cPoint of Rental will take your thoughts, your store, your inventory, and they will make you a first-class product,\u201d Delk added.<\/p>\n","protected":false},"excerpt":{"rendered":"

ABC Rental Centers didn\u2019t think they had a software problem in 2008, to be honest. Owner David Delk was attending a local ARA event…<\/p>\n","protected":false},"featured_media":47317,"template":"","format":"standard","country":[1082],"class_list":["post-41537","case_study","type-case_study","status-publish","format-standard","has-post-thumbnail","hentry","continent-north-america-au","country-united-states-au","industry-event-and-tent-au","industry-general-au","media_type-text-au","media_type-video-au","product-expert"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t