{"id":35928,"date":"2019-10-23T16:10:58","date_gmt":"2019-10-23T16:10:58","guid":{"rendered":"https:\/\/por-development.local\/case-study\/peoria-morton-rentals\/"},"modified":"2019-10-23T16:10:58","modified_gmt":"2019-10-23T16:10:58","slug":"peoria-morton-rentals","status":"publish","type":"case_study","link":"https:\/\/www.point-of-rental.com\/au\/case-study\/peoria-morton-rentals\/","title":{"rendered":"Peoria & Morton Rentals"},"content":{"rendered":"

Background<\/b><\/h4>\n

Peoria Rentals<\/span><\/a> and Morton Rentals serve the rental needs of Central Illinois from their locations in Peoria and Morton, respectively. The two stores provide general tool rental and project knowledge for homeowners and contractors. In addition, they provide DIY or full-service event production services, event rentals. Whether it\u2019s equipment or events, owner Brad Kniep and his team are focused on providing the best rental experience possible.<\/span><\/p>\n

Problem<\/b><\/h4>\n

Brad was just entering the rental industry in 2011 with Peoria Rentals. He wanted to make a long-term investment in his software, knowing that the data captured would be critical to developing his business. Basically, he was searching for a software partner who he knew would understand the rental industry and be a partner with him as he built his business.\u00a0<\/span><\/p>\n

Solution<\/b><\/h4>\n

At the ARA Show, Brad talked to numerous Point of Rental customers who recommended the software. He visited the company\u2019s booth and took a demo. Ultimately, Point of Rental\u2019s reputation, functionality, and commitment to service earned his trust.<\/span><\/p>\n

\u201cBecause we were a startup, we weren\u2019t sure about the price,\u201d said Brad. \u201cBut we went ahead and made the jump\u2026and it\u2019s been one of the best decisions we\u2019ve made.\u201d<\/span><\/p>\n

Result<\/b><\/h4>\n

Brad and the team at Morton and Peoria Rentals haven\u2019t looked back.<\/span><\/p>\n

Their software keeps the team connected, allowing them to provide a seamless customer experience without worrying that somewhere along the process, the ball is going to be dropped.\u00a0<\/span><\/p>\n

\u201cOur office staff, our delivery staff, and our warehouse staff are all on the same page,\u201d said Brad. \u201cHaving faith in the software that we use, that the counts are correct, that if the delivery notes say something, the delivery drivers are getting it\u2026the customer expectation is hard to keep throughout the process in the rental industry, and Point of Rental makes it seamless.\u201d<\/span><\/p>\n

Eight years into his experience with Point of Rental, Brad is happy to be a part of the Point of Rental family.<\/span><\/p>\n

\u201cWhen it comes time to pay your employees, there are some employees that you are really excited to give them their paycheck and you almost kind of want to give them a hug, too\u2026when the bill comes for Point of Rental, it\u2019s the same way,\u201d explained Brad. \u201cTheir customer service cares about your problem and they\u2019ve seen it before. They know how important it is to be up and running and to get that problem fixed.\u201d<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Brad was just entering the rental industry in 2011 with Peoria Rentals. He wanted to make a long-term investment in his…<\/p>\n","protected":false},"featured_media":47541,"template":"","format":"standard","country":[1082],"class_list":["post-35928","case_study","type-case_study","status-publish","format-standard","has-post-thumbnail","hentry","continent-north-america-au","country-united-states-au","industry-general-au","media_type-text-au","media_type-video-au","product-expert"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t