{"id":28630,"date":"2019-09-27T18:40:38","date_gmt":"2019-09-27T18:40:38","guid":{"rendered":"https:\/\/por-development.local\/case-study\/badger-rental-services\/"},"modified":"2019-12-05T21:09:48","modified_gmt":"2019-12-05T21:09:48","slug":"badger-rental-services","status":"publish","type":"case_study","link":"https:\/\/www.point-of-rental.com\/au\/case-study\/badger-rental-services\/","title":{"rendered":"Badger Rental Services"},"content":{"rendered":"

Background<\/strong><\/h4>\n

Badger Rental Services<\/a> was founded in Savannah, Ga., in 1978, by Roy Redmond. In 1989, Redmond made his sons-in-law, Gary Shurling and Paul Drew, full partners in the business and the company moved to Garden City, Ga. Now Garrett Shurling (Gary\u2019s son), who was raised in the business, represents a third generation of family leadership at Badger. The company prides itself on its ability to provide quality equipment and excellent service to everyone from international firms to homeowners.<\/p>\n

Problem<\/strong><\/h4>\n

Shurling is a technophile. Badger Rental Services has been using Point of Rental to run its business since 1997. Many rental software businesses that have been around a while rely on their reputation and their customers\u2019 inertia to keep customers on board. How do Shurling and Point of Rental ensure that Badger Rental Services is able to integrate new technologies to benefit the company?<\/p>\n

Solution<\/strong><\/h4>\n

While Point of Rental has always listened to its customers to drive its innovation (11 RER Innovative Product Awards attest to that), the company formalized its listening process in 2017. uInnovate<\/a>, an online feedback management system that allows users to submit software suggestions, vote on current suggestions, and see what additions the company plans to add, now helps guide future software enhancements.<\/p>\n

\u201cIt\u2019s good to know that Point of Rental is really listening to their customers,\u201d Shurling said.<\/p>\n

From RFID tracking integration to website order management and electronic signature capabilities, Point of Rental has been providing Badger Rental Services with the technology they need to compete as an independent retailer.<\/p>\n

\u201cWhen you have a small team, and you are a single, independent store that\u2019s growing at the speed that we are, it\u2019s literally impossible to grow your business without good software behind it,\u201d said Shurling.\u00a0 \u201cWe really do need exceptional software from a team that understands equipment rental and understands the needs of a growing company. I think we\u2019ve found that with Point of Rental.\u201d<\/p>\n

Result<\/strong><\/h4>\n

The partnership between Badger Rental Services and Point of Rental has never been stronger.<\/p>\n

\u201cAs computers and technology continue to evolve, as AI and machine learning come onto the scene in a commercial way\u2026you can either choose to embrace it or not,\u201d said Shurling. \u201cIf you choose the latter, you\u2019re going to be left behind. Down the road, we\u2019ll continue to run into issues that we don\u2019t have the answers for\u2026It\u2019s good to know that we can just pick up the phone and there\u2019s always somebody there on the other end from Point of Rental, willing to help.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

How do Shurling and Point of Rental ensure that Badger Rental Services is able to integrate new technologies to benefit the company?<\/p>\n","protected":false},"featured_media":47349,"template":"","format":"standard","country":[1082],"class_list":["post-28630","case_study","type-case_study","status-publish","format-standard","has-post-thumbnail","hentry","continent-north-america-au","country-united-states-au","industry-general-au","media_type-text-au","product-expert"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t