{"id":26066,"date":"2019-09-19T19:54:40","date_gmt":"2019-09-19T19:54:40","guid":{"rendered":"https:\/\/por-development.local\/case-study\/price-rentals-events\/"},"modified":"2021-05-13T14:28:20","modified_gmt":"2021-05-13T14:28:20","slug":"price-rentals-events","status":"publish","type":"case_study","link":"https:\/\/www.point-of-rental.com\/au\/case-study\/price-rentals-events\/","title":{"rendered":"Price Rentals & Events"},"content":{"rendered":"

Who doesn\u2019t want a bargain? Successful businesspeople spend money wisely, so naturally we look for the best deals. The problem is that sometimes a “great deal” can end up costing you much more in the long run\u2014which is often the case when it comes to rental management software. C.J. Price, owner of Price Rentals & Events<\/a>, is fully aware of just how expensive cheap software can be and she wants to help others avoid the same mistake. \u201cWhile it may seem quicker to choose a low cost, basic rental software now, we learned the hard way,\u201d Price said. \u201cIt cost so much more in the long run.\u201d<\/p>\n

Price Rentals & Events is an event rental and design company serving the Chesapeake Bay area of Maryland and Delaware. As winner of the 2016 WeddingWire.com Couples\u2019 Choice Award, the business provides topnotch service and excellent communication to their customers. However, their previous software, while inexpensive to purchase, caused many inefficiencies and struggles that could have tarnished their reputation. In the end, Price Rentals & Events decided to make the investment in Point of Rental Software. Here were a few of their biggest issues and how they were able to resolve them:<\/p>\n

Customer Correspondence<\/strong><\/h4>\n

Problem:<\/u>\u00a0\u201cOne big issue was trying to e-mail customers instead of faxing,\u201d said Price. \u201cEspecially to our brides, this was the most frustrating factor as today\u2019s bride wants everything done by e-mail!\u201d On their previous software, Price Rentals had to manually scan contracts and fax them to their customers. The cost of frustrated customers waiting for information, plus time for employees to manually perform those office tasks ended up costing the company a great deal more than the value it provided.<\/p>\n

Solution:<\/u>\u00a0Now with Point of Rental Software, customers can access their own account through Price Rentals\u2019 web portal, where they can see their quotes, reservations, on rent contracts, as well as full account information including current balance, last payment amount, date, and past due amounts. Point of Rental Software also automatically delivers invoices and statements to their customers by email or fax. It also can be setup to generate sending on a daily, weekly, or monthly basis and even set an invoice to send the same day a contract is closed.<\/p>\n

Managing Inventory<\/strong><\/h4>\n

Problem:<\/u>\u00a0Because they weren\u2019t able to accurately track inventory between multiple locations with their old software, inventory loss added up. Price estimates thousands of dollars in time trying to find items and eventually the cost of replacing them. In addition, there was no way to track tenting kits, and the cost of doing it manually resulted in hundreds of hours of intensive time spent plus replacement parts.<\/p>\n

Solution:<\/u>\u00a0Point of Rental offers multi-location inventory management, which helps track and move inventory from stores or off-site warehouses without creating transactions. Reports are quickly generated to show inventory available at each location. Equipped with dynamic kit functionality, the software allows you to set up kits for items such as tents and adjusts availability of tents when individual items included in the kit are on-rent. This functionality allows stores to avoiding overbookings or losing opportunities when items can\u2019t be located among other stores.<\/p>\n

Training time<\/strong><\/h4>\n

Problem:<\/u>\u00a0\u201cOur old program was not intuitive at all!\u201d Price said. \u201cAs a result, we had to spend a lot of time training new employees on the old software.\u201d Also, Price commented that most of the time, new employees for Price Rentals would still make numerous mistakes after training that resulted in a chain reaction of mistakes before it was caught.<\/p>\n

Solution:<\/u>\u00a0However, Price said now it takes half a day or less for her to train someone on Point of Rental Software. \u201cPoint of Rental is so great with how it prompts you to the next screen, so if our newer employees forget \u2014 the program won\u2019t let you move on until you complete certain functions.\u201d<\/p>\n

Scheduling Deliveries<\/strong><\/h4>\n

Problem:<\/u>\u00a0\u201cIn the past, we had a binder that served as our \u2018calendar,\u2019\u201d Price explained. \u201cSo. Much. Paper. It wasn\u2019t organized, and some employees would forget to add deliveries into the paper schedule, or the time would change and it wouldn\u2019t get updated, causing the whole day\u2019s deliveries to be out of order.\u201d<\/p>\n

Solution:<\/u>\u00a0\u201cThe Day at a Glance function with Point of Rental is a huge lifesaver for us! You can see your entire day as well as weeks out in a moment\u2019s glance. You know what\u2019s going on with your delivery schedule when you are adding another one! Everything is there in one spot,\u201d said Price. Day at a Glance is also updated in real-time, allowing all employees to see when changes are made and avoid any miscommunications.<\/p>\n

Customer Notes<\/strong><\/h4>\n

Problem:<\/u> \u201cTracking notes for customers was a huge downfall with our old program \u2014 it wasn\u2019t possible at all! We were always hand-writing notes on contracts,\u201d Price said. Handwriting resulted in a lot of confusion and mistakes because one employee was aware of a change and didn\u2019t communicate it to everyone else.<\/p>\n

Solution:<\/u>\u00a0\u201cNow? I basically tell my employees the only time you should have to look at a paper contract is for the signature. Otherwise, there is no reason why you can\u2019t use Point of Rental to find everything you need,\u201d Price said. \u201cNo more handwriting notes!\u201d Point of Rental also tracks every time someone even looks at a contract. \u201cThere is no more confusion as to why a contract was changed, who changed it, etc., and no more customers watching us frantically try to figure it out!\u201d Price added. The full customer history with contracts, orders, payments, deliveries, call logs, notes, etc., is always available in every customer file.<\/p>\n

Results<\/strong><\/h4>\n

In the end, the cheap software option cost Price Rentals a great deal more than they had factored in when making the purchase. \u201cWhen we changed to Point of Rental, it saved us time, money, customer frustration and increased profitability of our business by 25%,\u201d Price stated.<\/p>\n","protected":false},"excerpt":{"rendered":"

Who doesn\u2019t want a bargain? Successful businesspeople spend money wisely, so naturally, we look for the best deals. The problem…<\/p>\n","protected":false},"featured_media":47557,"template":"","format":"standard","country":[1082],"class_list":["post-26066","case_study","type-case_study","status-publish","format-standard","has-post-thumbnail","hentry","continent-north-america-au","country-united-states-au","industry-event-and-tent-au","media_type-text-au","product-expert"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t