This is an opportunity to join a rapidly-growing global software company with a reputation for excellence. If you are looking for excitement, development, and opportunity, this is the role for you. Point of Rental Software services +5,000 customers across 70 countries, with offices in Australia, the US and the United Kingdom.
We are a company built on exceptional customer service. Service that goes beyond doing what is necessary, to truly caring about the customer, their business, and the people around you. We know, no matter how great our software is, or how many awards we win, our business depends on how well we care for our customers. Customer service is our lifeblood.
Reporting to the Regional Director, you will shine as a critical part of our Australasian operations. Your technical expertise and product knowledge, together with your exceptional communication and stakeholder management skills will establish new customers with the knowledge they need to succeed. Your superior track-record of successfully managing new customer implementation and training, as well as supporting ongoing training for our existing customers will make you an indispensable member of our customer success team.
Experience in the hire and rental industry, and/or proficiency in the use of Point-of-Rental software will be very highly regarded. Alternatively, you must have demonstrated success supporting, training or implementing other hire / rental software products or other B2B software for non-technical end users. You must be a natural communicator and partner who can manage uncertainty, and guide customers through change. You must be highly organised and able to juggle competing priorities with ease and grace.
Salary is based upon experience and background. We provide a work-environment full of supportive, talented people who will help you become the best you can be and, we’re a company that really believes in long term career development (our CEO started here as a developer). This position provides a pathway to grow into operations and general management for the right candidate.
Great culture and environment in a newly fitted-out office in Melbourne’s inner city. Frequent national travel with some, less frequent, international travel required.
This is a full time position. You must have the right to work in Australia to be considered for this role.